NotableCustomer communicationSeptember 26, 2026
Prevent duplicate customer emails from studio and StudioDock senders
StudioDock no longer sends a second copy of a customer email when an eligible studio sender has a delayed or uncertain response.
Plan-specific
What changed
What changed
If the configured studio email provider has a delayed or uncertain response, StudioDock does not start a second send from its own address. A confirmed rejection can still use one StudioDock fallback.
What changed
Why this matters
- Customers are less likely to receive the same booking payment message twice from different senders.
- Eligible studios keep their configured sender when the provider accepts the message.