NotableClient communication and team operationsSeptember 20, 2026

Route operational email by recipient audience

Eligible studios use their configured sender for customer and team email, while owner and privileged-admin notices use StudioDock.

All studiosPlan-specific

What changed

Booking confirmations and updates, reminders, package and membership messages, reactivation email, staff assignment notices and team invitations use the configured sender for eligible studios. If that provider definitively rejects the message, StudioDock retries once through its platform sender. Operational notices addressed to studio owners and privileged administrators use StudioDock’s platform sender and From address.

What changed

Why this matters

Customers and team members receive a more consistent studio-branded experience.
Studio owners can identify account administration as StudioDock platform mail.
A confirmed studio-sender rejection has one automatic StudioDock delivery fallback.
Action links, one-time codes, attachments and message content stay the same across attempts.
Staff access checks and restricted booking details remain tied to the current assignment.