NotableCustomer self-service and booking rulesJune 17, 2026

Customers can change eligible bookings themselves

Scale-plan studios can let customers reschedule upcoming bookings and update simple public extras from the manage link or customer portal.

All studiosPlan-specific

How to use this update

1Open Admin -> Settings -> Booking Rules.
2Find Customer booking management and enable Allow customers to change bookings.
3Set Reschedule window (hours) to control how close to the booking start customers can make changes.
4Test one manage link or customer portal booking before announcing the option to customers.

What changed

Scale-plan studios can enable customer booking management from Settings -> Booking Rules.
Eligible customers can open their manage link or customer portal and choose a new date/time for the same space and duration.
Customers can also update simple active public extras that do not have staff, linked-space capacity, variants, choices, or separate add-on times.
Successful changes send dedicated booking-updated emails to both the customer and studio admin.

What changed

Built-in limits

The reschedule window is separate from the cancellation window, so studios can allow one action without allowing the other.
Changes that would increase the amount due are blocked in v1 and ask the customer to contact the studio.
Lower-value changes can be saved, but any refund or credit decision remains a studio/admin workflow for now.

What changed

Studios can move simple time-change requests out of chat and email.
Customers get a clear self-service option without letting payment deltas or complex operational add-ons change silently.
The updated booking remains the same StudioDock booking record, so internal booking lists, schedules, availability, and activity history stay aligned after refresh.