MinorAI supportJuly 16, 2026
AI support handoffs now reach the StudioDock team
When an AI support answer needs a person, studio admins can send that question to the StudioDock team directly from the assistant and see when delivery succeeds.
All studios
What changed
What changed
- The assistant now shows a clear Send to StudioDock team action when a product question needs human support.
- StudioDock confirms successful delivery inside the assistant and avoids duplicate sends if the action is repeated.
- AI Support Health separates handoffs offered from handoffs actually sent.
What changed
Why this matters
- Studio teams know when a support question has reached a person instead of relying on an external email link.
- Only the selected question and AI answer are sent after confirmation; conversation history is not included.